Warranty, Shipping/Return Policy, and Maintenance



U.S. Rack, Inc products are warranted for a period of 1 year against all defects in structural materials and workmanship provided that they are assembled, installed, and used in accordance with all manufacturer's specifications and instructions. Powder coated racks can not be warranted against rust. See Maintenance below. Merchandise must be returned in the original box with original packaging or in similar manner to prevent damage.

Returns and Refunds:

1.  If the product shipped has missing or defective components, U.S. Rack may first send the customer new components to solve the problem. If after receiving the replacement components, the product is still defective, the customer may call and request that U.S. Rack schedule a return pick-up of the product. After the product has been returned and shown to have a significant defect, the customer will be refunded the entire purchase price including shipping.

2.  If customer wishes to return the product for reasons other than a mechanical defect, the customer may call and request that U.S. rack schedule a return pick-up of the product. After the product has been returned U.S. Rack will refund the customer's purchase price minus the standard shipping charges listed on www.UPS.com for both directions and minus a 15% restocking fee to cover processing, handling, and repackaging costs. U.S. Rack may also deduct the fair value to repair any damage to the product not caused by U.S. Rack.

3.  All U.S. Rack products are packaged and shipped in excellent condition. Although U.S. Rack products are metal, in rare cases structural damage affecting function can occur during shipping. In such a case U.S. Rack will be happy to replace damaged components free of charge and ship via UPS ground. Cosmetic damage such as scratching occurs more frequently during shipment. Such minor damage is beyond the control of U.S. Rack and U.S. Rack cannot be responsible for it. Luckily, such damage can usually be remedied by rubbing or by applying black touch-up or spray paint. A request for return because of cosmetic damage is governed by paragraph 2.

Maintenance:

Maintenance on your Rack will be required. With powder-coated racks, normal use usually results in scratching of the surface, exposing the steel below. To prevent rust, spot paint any scratches or breaks in the surface with a high quality metal paint, such as Rustoleum flat or gloss black.